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Survicate

Collect customer feedback and sync insights directly to Zendesk

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Survicate

Survicate is a customer feedback platform that helps you collect actionable insights right from Zendesk. Measure NPS®, CSAT, CES, and gather customer feedback through automated surveys embedded in emails and chats. Centralize all feedback in the Insights Hub and analyze it with AI to quickly uncover trends and opportunities.

Survicate offers a free plan—why not give it a try?

How it works?

  • Collect customer feedback by embedding NPS, CSAT, CES, or custom surveys directly into Zendesk emails, tickets, and chats.

  • Automate survey distribution after ticket closure, chat resolution, or specific customer interactions while capturing customer emails, ticket IDs, and agent details for precise tracking.

  • Act on feedback in real time by updating ticket status, assigning tags, changing priority, or reassigning tickets based on survey responses. Create new Zendesk tickets automatically when feedback requires follow-ups.

  • Integrate seamlessly with tools like Slack, HubSpot, and Google Sheets to improve workflows and centralize feedback management.

Why use Survicate + Zendesk?

  • Connect Survicate with Zendesk in one click, no coding required.
  • Embed the first survey question directly into emails for up to 83% completion rates.
  • Act on responses immediately with automated ticket updates and smart workflows.
  • Synchronize Zendesk tickets with Survicate’s Insights Hub to automatically categorize and analyze feedback from this and your other sources using AI.

  • Store survey responses alongside support interactions to get a complete view of the customer experience.

  • Save and analyze responses even if customers don’t complete the entire survey.

Popular use cases:

  • Measure customer satisfaction with CSAT, CES, and NPS surveys directly in Zendesk.
  • Collect post-ticket feedback to evaluate support agent performance and improve service quality.
  • Automate alerts for negative feedback to proactively address customer concerns.
  • Encourage happy customers to leave testimonials or positive reviews.
  • Use AI-driven insights to identify common pain points and optimize customer support.

Get started today

Join 1,500+ companies like Atlassian and Pipedrive using Survicate to collect customer feedback. Start free today.

How to install

Setting up Survicate with Zendesk is quick and easy:

  1. Sign up or log in to your Survicate account here.
  2. Create your first survey. Choose ‘Email or Shareable Link’ as your distribution method. Use an intuitive drag and drop builder to build your survey from scratch or generate an entire survey in seconds with an AI prompt. You can also browse over 100+ survey templates for inspiration.

  3. Add your survey to Zendesk emails. Either share a direct link or embed the first question directly into an email using an HTML code. You’ll find both options in the ‘Share’ tab of your survey settings.Note: Zendesk allows HTML only in specific areas, listed here.

  4. To synchronize Zendesk tickets with Survicate’s Insights Hub, follow the instructions here.

  5. Analyze your results. View overall trends or drill down into individual responses in the Survicate analysis dashboard. Use AI-powered insights to detect patterns and improve customer experience.

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