Aha! is the world's #1 product development software. We help more than 1 million product builders bring their strategy to life. Our suite of tools includes Aha! Roadmaps, Aha! Ideas, Aha! Whiteboards, Aha! Knowledge, and Aha! Develop. Product teams rely on our expertise, guided templates, and training programs via Aha! Academy to be their best. We are proud to be a very different type of high-growth SaaS company. The business is self-funded, profitable, and 100% remote. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement, and have given over $1M to people in need through Aha! Cares.

Customers often share requests with your support team. Now, you can make sure those ideas are captured directly in Aha! — so you can promote the most important ones to your roadmap. Zendesk agents can use this bi-directional integration to quickly convert a ticket into a new idea or link it to an existing one. As development gets underway, automatic updates notify your support team of progress.

Capture customer requests

Support teams can search your ideas portal directly from Zendesk to see whether an idea already exists or create a new one. Information about the customer who requested it and a link to the ticket are included on the idea record in Aha!

Make informed prioritization decisions

Identify support trends. Analyzing ideas submitted via Zendesk helps you better understand the problems your customers need to solve and what they wish your product could do. Promote the most impactful ideas to your roadmap so you can increase customer loyalty and drive product growth.

Provide status updates

As an idea progresses through development, status changes are highlighted in Zendesk. This keeps support teams informed so they can provide an outstanding customer experience. You can also automatically notify the idea submitter of any updates by subscribing them directly to the idea in Aha!