Engage Key
Recognize top-performing agents with the Engage Key app.
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Installs
3
Works with
Support
Developer
Nextbee
Engage Key is a productivity-boosting app developed to empower support teams by recognizing and rewarding exceptional performance. Created by Nextbee, a leader in innovative customer engagement solutions, Engage Key helps organizations foster a culture of motivation and excellence. Our mission is to provide intuitive tools that enhance team collaboration and deliver exceptional customer experiences.
The Engage Key app is designed to celebrate and track your support team’s success seamlessly. Recognize top-performing agents with features like 'Daily Achievers,' where you can spotlight team members who resolve the most tickets in a day. Monitor detailed agent performance through the comprehensive 'Agent Statistics' section, which provides insights into ticket resolution counts and individual contributions.
With easy-to-use toggle enablement and customizable settings, Engage Key ensures that every team can tailor the recognition and reporting process to suit their needs. Whether you're managing a small team or a large enterprise, this app simplifies performance tracking and boosts morale.
By integrating Engage Key into your Zendesk account, you'll create an environment where agents feel valued, leading to improved productivity, higher job satisfaction, and better customer outcomes. Experience the perfect blend of recognition and performance management with Engage Key today!
How to install
Installation Instructions for Engage Key App
Follow these steps to install the Engage Key app on your Zendesk account. No technical knowledge is required.
Log in to your Zendesk account
Ensure you have admin access to install apps on your account.Go to the Zendesk Marketplace
Navigate to the Zendesk Marketplace and search for "Engage Key."Select the Engage Key app
Click on the app's listing to view details.Click the Install button
Locate the Install button on the app's page and click it.Choose your target workspace
If prompted, select the Zendesk workspace where you want to install the app.Confirm the installation
Review the permissions required by the app and click Confirm to proceed.Access the app
After installation, go to the Admin Center or the relevant section in your Zendesk dashboard. Find the Engage Key app in your list of installed apps.Configure the app settings
Open the Engage Key app and navigate to the settings. Here, you can enable features such as Daily Achievers and Agent Statistics. Make any necessary customizations to suit your team's requirements.
Additional Notes:
- If you encounter any issues during installation, contact our support team on support@engagewithllm.com or refer to the app's Admin Guide.
- Ensure your Zendesk account meets the app’s prerequisites, such as API access and relevant user roles.
- You can uninstall the app anytime from the Admin Center by navigating to your app list and selecting the Uninstall option.
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