Simplesat
CSAT, CES, NPS, and custom surveys in top multichannel integration.
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Simplesat
Add one-click CSAT, CES, or NPS surveys to Zendesk email triggers. It only takes minutes.
Simplesat offers:
Fun and visually engaging surveys
More versatile delivery options
Multi-question surveys with conditional logic
Automated sharing of 5-star reviews
Rating and ticket info synced both ways
Add CSAT, CES, 5-Star, or NPS surveys to solved ticket emails
Embed one-click surveys directly into solved ticket Zendesk email notifications. The copy/paste process takes less than 5 minutes!
Works with Zendesk's event-based triggers or time-based automations. Inserting your survey in existing notifications means no extra emails for your clients.
Enhance Zendesk with Simplesat's deep integrations
Take your Zendesk experience to the next level by installing the Simplesat Zendesk App. With the app, you can seamlessly integrate Simplesat into Zendesk's interface, making feedback management even more transparent and convenient.
Key features of the Simplesat Zendesk App:
- Easy accessibility: Simplesat is readily available from your Zendesk interface, ensuring effortless access from any Zendesk page.
- Comprehensive user feedback: The app adds a right sidebar panel within Zendesk, providing access to user-specific feedback, including ratings and comments. In tickets, you can view related feedback specific to that ticket, while in the user view, you can see all feedback from that user.
To learn more about the Simplesat Zendesk App and its installation, refer to the installation instructions and further details at the top of this page.
Sync Zendesk ticket details with feedback
Gain further context about feedback by retrieving ticket info through the Zendesk API. You can sync requesters, companies, agents, groups, and any custom ticket fields. Retrieve information immediately without having to switch systems.
Add private comments and tags to tickets
Sync ratings with Zendesk ticket private comments and tags to increase visibility and transparency.
Displaying ratings and comments directly in tickets makes it easy for agents to see feedback without switching tools.
Add satisfaction ratings back to Zendesk
Take advantage of Zendesk's core satisfaction ratings by syncing feedback scores back to tickets.
Detailed ticket reporting
Effortlessly create reports for a client or a group of agents. View survey scores, stats, trends, and leaderboards – or any other information you're looking to present or explore. Filter by company, customer, agent, or any synced Zendesk attributes. Drill down to see details for any specific stat or time period.
How to install
If you haven't already, create a Simplesat account and start a free 14-day trial here.
Embedding a survey in a trigger or automation notification email
Create and build a new survey
For the delivery option, choose External email embed, and then Zendesk
Copy the survey code
Paste the survey in the notification email (we recommend using the existing email that gets sent when tickets are solved)
- Read the full documentation on embedding Simplesat surveys in Zendesk here.
To install the Simplesat app for Zendesk Support and embed Simplesat in your tickets, users and navigation bar
Click the install button at the top of this page to install the app in your Zendesk environment.
Go to your Zendesk dashboard and click the Simplesat icon in the left navigation bar.
Log in with your Simplesat credentials.
To activate Simplesat's other Zendesk integrations
- The Zendesk integrations can be activated in your Simplesat account here.
On the integrations page, you can enable a number of features, including syncing contacts, syncing feedback with tickets, updating tickets with tags and internal notes, and writing back satisfaction ratings to tickets.
- Read the full documentation on integrating Simplesat with Zendesk here.
If you have any questions at all, please don't hesitate to reach out via live chat on our website or in the app. Or you can schedule a walkthrough demo with our team here.
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