Centralize customer & order data from all your marketplaces with the PlentyOne App by Leafworks

Managing customer data across various e-commerce channels can quickly become a challenge, especially when working with multiple shops and platforms in a dynamic, multi-marketplace environment. Whether you’re using Shopify, Amazon, Linnworks, PlentyONE, Afterbuy, Shopware, WooCommerce, or others—having these systems connected via API doesn’t guarantee that customer data is unified in Zendesk.That’s where the PlentyONE App by Leafworks steps in: a powerful integration that bridges the gap between fragmented marketplace data and streamlined customer support. Built for scale and designed with flexibility in mind, the app ensures that your support team always has the right context.

🚀 Why the PlentyOne App is a game changer

• Seamless user recognition: Automatically identifies and links PlentyOne customers, across all connected marketplaces, to incoming Zendesk tickets using their email address.
• Instant access to order history: Provides support agents with immediate visibility into the customer’s full order history, streamlining issue resolution and boosting efficiency.
• Flexible manual linking: Even when automatic matching isn't possible, agents can easily search and connect PlentyOne users manually. 💡 Ready to unify your marketplace operations in Zendesk? Try the PlentyOne app now!

Core features

• Easily find customers or orders using

  • name

  • email address

  • external order ID

  • order ID

  • phone number

• View key customer details instantly while handling tickets.

• Connect relevant orders to tickets for full context during support interactions.
  
• Access shipping dates, number of parcels, invoice totals, delivery/billing addresses, order status (e.g., pending, cancelled), and more – all in one place.
  
• Cancel orders directly from Zendesk without extra steps.
  
• Link the order ID to the corresponding ticket field

• Adjust customer ratings and sync them directly to PlentyOne.
  
• Instantly view and access parcel numbers and shipment tracking info.
  
• Designed to support your daily tasks with smooth, intuitive processes.

• Work directly within Zendesk without switching platforms.
  

App inquiries

Contact us if you have any questions, comments, or feature requests regarding this app.

About Leafworks

At Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner & premier partner we look back on long-term and extensive experience.Our team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. Book a free consultation here. We are happy to hear from you.

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Contact

Mail: zendesk@leafworks.de | Web: www.leafworks.de