Custom Fields
Custom ticket fields for Chat
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0 reviews
Installs
Less than 5
Works with
Chat
Developer
OAPPS
About this app
The app will boost your agents' productivity by allowing them to change ticket status, group, or set custom fields of chat tickets without leaving the chat.
Within the Zendesk Chat interface, agents can:
Set custom fields, e.g., ticket Contact reason including values from multilevel dropdown lists
Assign ticket to any group
Specify ticket status, e.g., mark ticket as solved
App's configuration page lets you select what fields agents will be able to edit.
The app is only for Classic Zendesk Chat users with a standalone interface.
We are looking for your feedback! Please rate the app below or visit our help center to get our support.
App details
How to install
Initial configuration:
Install Custom Fields for Chat app
You can leave "Selected custom fields" empty
Open test chat and send a message to create a ticket
Click Gears icon
Select what fields you want to be available
Click Save
The app is only for Classic Zendesk Chat users with a standalone interface.
We are looking for your feedback! Please rate the app below or visit our help center to get our support.
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