Use AI technology to summarize tickets and store the summary as a comment or in a custom field to reference later. This app will help agents and managers quickly and easily get a summary of a ticket to assist in ticket reviews, manager chats with agents, and troubleshooting escalations.

This app is a paid app that uses API services from OpenAI (ChatGPT), Google (Gemini), or Perplexity.AI. Each offer their own unique benefits and are supported in the same app!

The app allows users to:

*Generate a summary for the ticket

*Store the last generated summary for quick reference*Save the summary upon solving of the ticket

*Suggest the best ticket subject

*Suggest the 'next best' comment

This great app that takes advantage of modern AI models to enhance the output to your valued customers. The app is great for small or large teams and will help make reviewing tickets a breeze. Since you can customize each prompt, it gives you granular control over each response output generated by the API.

Note: Saving of summaries only happens via the UI when tickets are solved by agents using the app and does not save a summary of the ticket when solved by a trigger or API.

This app uses API keys from OpenAI, Google, or Perplexity.AI. You must already have an account with access to API keys with either of these services to take advantage of this app.