The WorkRamp integration for Zendesk gives your support reps the ability to access WorkRamp training directly within the Zendesk platform for in-context learning opportunities.

Integration benefits:

Give admins more ways to integrate training content directly into reps workflows to increase productivity and knowledge.

Give support reps a quick and easy way to access WorkRamp training content while they work on support tickets for quicker resolution times.

Use cases:

Support ticket resolution: support reps will be able to access WorkRamp training to supplement their knowledge in their daily workflow as they work through resolutions in their Zendesk portal.

In-context training/onboarding: As support reps ramp up on their job, they’ll be able to learn at a faster rate by having WorkRamp training content integrated into their day to day workflow on Zendesk.