Kanban Pro: The Ultimate 2-in-1 Solution for Zendesk

Managing customer support and sales separately? Not anymore. Zendesk Kanban Pro app gives you flexible boards to manage both sales deals and support tickets in one place.

Try it free for 7 days! Simply install a plugin to your Zendesk. If you want to see it in action, book a demo. It will take only 15 minutes to see how the add-on works.

✨ New: Customize & Reorder Board Columns

Every company, department, and team works differently. Kanban Pro now lets you design ticket boards that match your unique workflow:

• Group tickets by any dropdown custom field. For example, a tech support team can group tickets by Issue Type to see bugs, feature requests, and incidents separately.
• Select which values appear as columns and exclude anything that isn’t relevant to your team. For instance, a billing team can hide “Pending Accounting” tickets and focus only on actionable invoices.
• Reorder columns to match your real left-to-right ticket flow. For example, a VIP support team could move “High-Priority Handling” before “Follow-Up,” so the most critical tickets are visible first and addressed promptly.

How Your Teams Can Use It:

Kanban Pro makes managing work simple, giving support and sales teams clear, visual boards to focus on tickets, deals, or both.

📌 Zendesk Kanban to Organize & Streamline Support

Stay On Top of Urgent Tickets – Is your ticket list overwhelming? Kanban boards provide a clear, visual overview of your tickets by transforming any of your existing Zendesk views into a Kanban format. This makes it easy to prioritize critical issues and focus on what matters most.

Speed Up Ticket Resolution – If an agent is overloaded, simply drag and drop tickets to reassign them to another team member. Move tickets between columns to maintain a smooth, productive workflow.

Increase Team Effectiveness – Customize Kanban boards for different teams, whether it's billing, tech support, or VIP customers. Filter tickets by department, priority, SLA deadlines, and more to streamline your support process.

Simplify Ticket Flow – Arrange columns in the order your team actually works, from first touch to resolution. Group tickets by custom fields, hide irrelevant stages, and customize the sequence so the board reflects your workflow, stays clean, and reduces confusion.

📊 Zendesk CRM Boards to Boost Sales & Track Revenue

Don’t Miss Any Sales Opportunities – When a support ticket turns into a potential sale, click “Create Deal” in the ticket sidebar, and all the prospect’s details automatically transfer. You can also add custom fields to capture specific sales information.

Close Deals Faster – Customize your own pipeline to match your workflow, set deal priorities, and assign probabilities to stages for smarter decision-making and quicker closings.

Track Sales Team Performance – Easily monitor your team’s progress, set goals, and identify areas for improvement. Use filtering options to focus on high-value deals or specific stages, ensuring nothing slips through the cracks.

🔄 Kanban Pro: Boards for Both Support & Sales

Now, imagine having both tools working together in one seamless system. No more switching between platforms or wasting time on manual data entry. With Kanban and CRM combined, sales and support teams can work in sync, ensuring every customer interaction is an opportunity, not just another ticket.

Use Ticket Boards, CRM Boards, or Both—You Decide! Unlike expensive standalone solutions, this all-in-one app allows you to choose what you need without overpaying for features you won’t use. Check out our pricing.

Keeping Your Data Secure

With Kanban Pro, your data is fully protected. We only access the information needed to power your boards and enable full functionality. All data remains within your Zendesk account, handled securely, and is never shared with third parties.

Start your free trial today and see the difference for yourself. If you have any questions, reach out at contact@growthdot.com.