BlueLeap integration setup for Zendesk is available for all admins and any user who has install access:

Login to the app at https://app.blueleap.com/ (if you don't have an account yet please register first at https://www.blueleap.com/)
Navigate to the Manage Integration screen (which is the default when you log in)
Click on the Zendesk icon in the CRM section in the inventory and enter your Zendesk Credentials: Username, Api Key, Zendesk URL on the details panel, then press Submit to store them
To use channels like Messenger, click on the messenger icon in the Channels section and click Continue with Facebook on the details panel to add a subscribed page, then follow the prompts

You now have all the details in the system to use BlueLeap!

You can create an interaction by double clicking the Messenger icon, then the Zendesk icon to add them to the interaction board, give the board a name, click Save, then activate your board by clicking Activate to finish installation

Any questions regarding the integration setup please reach out to knowmore@blueleap.com

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