OmniSun
Send Proactive WhatsApp messages over Zendesk
No Ratings
0 reviews
Installs
4
Works with
Support
Developer
Omni Wise
OmniSun app will require you to have a Zendesk Suite Professional or Enterprise package. If you would like to learn more about upgrading to Zendesk Suite Professional or Enterprise, please contact your Zendesk representative who will be really glad to help.
Easy setup, user friendly design will make your customers & agents happy. If you want your agents to reach your customers via WhatsApp directly by just clicking a few buttons, don't hesitate to read the rest!
OmniSun MAKES YOU!
Integrates seamlessly with Zendesk & Sunshine Platform.
Send templates instantly.
Send notifications with videos, documents, and images.
Allow agents to preview the WhatsApp template before sending.
Sends bulk notifications using .csv files.
Solves the Facebook 24h response limit issue.
Solves the creation of different tickets for sending/receiving WhatsApp proactive messages.
Supports template messages in multiple languages.
No Need for Facebook Authentication to create Templates.
Support Zendesk Placeholders usage in WhatsApp Templates.
What do you need to use this Application
Admin access to Zendesk Support (Preferably Owner Account to Authorize).
Zendesk Chat & Messaging enabled.
Sunshine Conversations API & Zendesk API OAuth Client creation.
For Automated Auto Responder For Each Conversation & Automated Proactive Messaging System via Triggers please contact us. Extra cost may occur.
How to install
- Navigate to the Zendesk Apps Marketplace and search for OmniSun.
- Click on the 'Install' button to add the app to your Zendesk account.
Once installed, locate OmniSun in the menu on the left-hand side of your Zendesk navbar and click to open the app.
- To make Zendesk API integration;
- Copy the Redirect URL in the Zendesk API tab.
Open the Zendesk Admin Center and go to the OAuth clients tab of the Zendesk API page.
- Click 'Add OAuth client'.
- Enter a Client name, enter a Unique identifier, paste the copied Redirect URL and click the Save button.
- After that, copy and paste the Unique identifier you entered and the generated Secret into the Client Id & Client Secret fields in the OmniSun Zendesk API tab.
Finally click Authorize button and allow requested permissions.
To make Sunco API integration;
Open the Zendesk Admin Center and go to the 'Conversations API' page.
Click 'Create API key'.
Give a name to help identify it and click Next.
Copy and Paste the 'App ID', 'Key ID', 'Secret key' values into the fields of the same name on the OmniSun Sunco API tab.
Click 'Save' button.
If the values you entered are correct, the integration is completed.
What people are saying
Leave a review
Share your experience with the rest of the Zendesk community