Are you tired of spending valuable time solving the tickets that are reopened by customers who express gratitude for something? Say goodbye to manual ticket closures and hello to a smarter, more efficient support workflow.

🌟Introducing Omni-Thanks GPT where Zendesk meets GPT intelligence for seamless ticket resolution🌟

How it works?

Our application actively listens for reopened ticket events within Zendesk. When a ticket is reopened, our APP utilizes the capabilities of GPT to analyze and classify it.

If the message is a simple expression of gratitude, the app automatically resolves the ticket and tags it with #omni-thanks-gpt.
Conversely, if the message indicates a need for further assistance, the app tags the ticket with #omni-thanks-gpt-agentneeded and disregards it.

Why Omni-Thanks GPT?

🚀Boost Productivity: No more manual ticket closures! Omni-Thanks GPT frees up your team's valuable time, allowing them to focus on impactful tasks that drive your business forward.
🛠️Enhance Customer Experience: Enhance the customer experience by reducing response time and ensuring that support is readily available for issues that truly require attention.
🔧 Easy Installation: Say goodbye to complex setups! Quickly integrate Omni-Thanks GPT into your Zendesk environment hassle-free.
🔒 Security First: Rest assured, your customers' messages are never stored or saved, ensuring their privacy and security are always protected.
📈 Automated Ticket Tracking: Stay on top of resolved or ignored tickets with instant notifications, keeping your team informed and efficient.
📱 Always On, Always Accessible: Whether online or offline, Agents are notified of automatically resolved or ignored tickets which are assigned to them through a top bar notification instance.
📝 Comprehensive Insights: Gain valuable insights into your support operations with a centralized log that captures every interaction, providing data for analysis and optimization.

Ready to revolutionize your support strategy? Say hello to Omni-Thanks GPT and take your customer support to the next level!

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Omni Thanks GPT

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