OpsHub Integration Manager (OIM) is a standalone enterprise–grade sync tool that integrates data across 60+ ALM tools. It can be deployed on-premise, or in a customer’s cloud.

The Current Struggle:

As a support engineer in Zendesk, you frequently encounter complex issues requiring escalation to the engineering team working in product development and planning tools. This current process is often cumbersome and inefficient:

Manual ticket transfer between Zendesk and development tools (Jira, Azure DevOps, Rally, etc.) is slow and error prone
Communication silos via email and Slack
Faulty integrations, i.e., syncing incomplete data or randomly failing to sync some tickets

The Pain Points:

Manual data entry and communication slow down resolution times
Data loss during manual transfer creates confusion
Lack of real-time visibility into escalated tickets delays customer response time

Impact:

Disparate systems create information silos and inaccurate data
Missed deadlines due to inefficient escalation processes hurt customer satisfaction
Manual processes become unsustainable as your organization grows

The Solution: OpsHub Integration Manager

OIM bridges the gap between Zendesk and development tools by automating escalations and eliminating manual tasks & data silos.

Benefits of Integrating Zendesk:

Automated escalations: Auto create corresponding tickets in development tools upon escalation
Real-time bidirectional synchronization: Both Zendesk & development teams have the latest information in their tools
Improved visibility: Track escalated tickets directly within Zendesk for proactive customer updates
Reduced Errors: Eliminate manual data entry errors

Why Choose OpsHub Over Others?

No-code sync tool with user-friendly interface
Incremental data fetching: Avoids system overload
High data fidelity: Supports rich data integration for comments, attachments, links, User Mentions, format retention and inline content, etc.
Entity & project movement: Allows users to move the entity and/or project across the systems in sync
Automated or Excel-based user mapping: Saves manual effort for large user bases
Built-in conflict resolution and robust recovery mechanism: It queues failures for resolution even when the end system is down. Failed events are processed automatically by administrators
Comprehensive audit trail: Helps in quick identification and issue resolution
Low maintenance: Self-led sync and automated failure management reduce maintenance costs
End-to-end traceability: Track every step with detailed error and activity log
History preservation: Teams have access to historical and current data in their native tools in real-time

Popular Use Cases:

Support & Development Collaboration: Zendesk integration with development & planning tools (Jira, GitHub, or Azure DevOps, Rally, etc.)
Sales & Support Alignment: Zendesk & Salesforce integration
Comprehensive ITSM Integration: Zendesk & SNOW integration

Feel free to reach out to our integration experts to discuss your Zendesk integration use case.

OpsHub Integration Manager (OIM)

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