OPEN CX: Your Digital Transformation Partner! As a Zendesk Premier Partner, we specialize in implementing and optimizing customer experience solutions. We guide businesses through the complexities of modern customer engagement with our expertise in digital transformation and customer-centric strategies.
Our team combines deep technical knowledge with strategic consulting to deliver customized solutions that enhance your customer service operations. As an ISO and TISAX certified company, we adhere to the highest standards of quality and security in all our processes. We don't just implement tools – we create sustainable digital experiences that drive measurable business growth and customer satisfaction.
Zendesk Licensing
Take advantage of our status as a Premier Zendesk Partner to secure the optimal licensing package for your specific needs. We analyze your requirements in depth and recommend the most cost-effective licensing structure that aligns with your business goals. Our extensive experience with Zendesk's product suite allows us to identify opportunities for efficiency and value maximization, ensuring you invest only in the functionality you need.
Our complete service spectrum includes:
- Zendesk Implementation
- Consulting & Best Practice
- Custom API-based Integrations
- CRM, ERP, Shop & Backend Systems Integration
- Custom Guide Themes
- Custom Explore Reports
- Zendesk Health Check Up
- AI Workshops
At OPEN CX, we follow a human-centered approach to digital transformation. Our "OPEN minded" philosophy ensures we consider both technological possibilities and human needs in every project. We believe in creating digital solutions that are not only efficient but also meaningful and accessible for both your team and customers.
Implementation Expertise
Transform your customer service with our proven implementation methodology. We manage the entire process from initial planning to go-live and beyond. Our certified consultants design tailored workflows, integrations, and automations that align with your business processes. We prioritize knowledge transfer throughout implementation, ensuring your team can confidently operate and evolve your solution independently after launch. Our implementation offer includes all necessary services:
- Zendesk system implementation
- Data migration from any system
- Setting up necessities
- Beginner seminars for your service team, so that every click fits right from the start
Zendesk Apps We have vast experience in building Custom Apps and can align Zendesk with any third party system.
Some examples of our custom app portfolio:
- Zendesk DHL Connector
- Zendesk UPS Connector
- Connections to Shipcloud
- Connections to various CRM systems such as Sugar CRM, HubSpot and many more
- Connections to various store systems such as Shopware, Shopify, Woocommerce and many more
- Connections to various ERP Systems such as SAP, Business Central and many more
- Innovative solutions for data archiving
- GDPR-compliant data deletion concepts
With offices in Germany and a team of certified experts, we support businesses of all sizes in building customer-centric digital ecosystems. Collaborate with us to create service experiences that foster growth and strengthen customer relationships.
