Ada Glass: Provide an industry-leading handoff
Ada offers entirely seamless and streamlined integration with Zendesk, improving the experience for both your customers and agents. When live support is required, customers are magically connected with an agent within the same interface, without any disruption to their user experience. When agents aren’t online, the customer receives a personalized message or if agents are at capacity the customer is placed in queue.
More than just an FAQ-bot, Ada deflects repetitive Zendesk tickets with a self-serve solution that lets customers change their information, upgrade their accounts, schedule appointments, and make payments on their own.
Combine AI-powered assistance with human-powered empathy
Be there for your customers at anytime and anywhere, with instant online, mobile, and social support that integrates with your live chat experience to enable a seamless handoff from chatbot to agent.
In just one click, and in a completely seamless manner, handoff your customers from automated conversation directly to live agent within the same user experience. Diminish customer frustration by allowing them on-demand, self-service support, and frictionless access to human beings when needed.
Get a free demo to see how you can improve your support.
How to setup: Contact us to get a personalized demo