This beautifully simple app gives you a comprehensive view of each BigCommerce customer and their order history, making it easy to provide personalized support and a better customer experience. You'll save time and money by having contextual information presented to you within Zendesk, without the need to juggle multiple platforms or perform manual searches. Important actions can also be taken with a single click, empowering both you and your agents.

Simply start a free 7 day trial to seamlessly integrate Zendesk Support with your BigCommerce store.

Contextual information when it's needed

The app will display the customer associated with the ticket by default, but you can search for and view other customers at any time. The Orders table allows you to view all orders associated with the customer (or guest) and even search for other orders within your BigCommerce store.

On the Orders page you can:

• View all orders associated with the ticket requester

• Search for other customers and orders within BigCommerce

• Filter orders by ID or a search term

• Sort orders by order number, created date or status

On the Order page you can immediately access:

• The order number, created date and status

• All product line items in the order, including unit prices, quantities and subtotals

• Product line item SKU and variation details

• All shipping and shipment information, which includes shipping methods, costs, tracking information, comments and items in the shipments

• Discounts that have been applied to the order

• The note left by the customer when placing the order and staff notes, if present

• Order payment history, discounts, payments from the customer and any refunds

• Whether the customer was a guest when then placed the order

• Customer details including name, email address and billing/shipping information

• Customer metrics including age of the account, lifetime value and average order value

• All notes associated with the order

Enterprise-grade features without the price tag

Because common actions can be performed within Zendesk without the need to switch tabs, you'll be able to spend less time working on tickets and more time building better relationships with your customers.

This powerful app allows you to:

• Create new customers

• Edit the details of an existing customer

• Search for and view the details of another customer

• Change the status of an order

• Refund an order (item based or order level, with override functionality)

• Add customer or private notes to an order

• Update customer details and billing information

• Link customers and orders to tickets in Zendesk

• Click through to customers, orders and products within BigCommerce

With much more on the way!

One more thing

If you'd like to increase overall after-sales customer satisfaction, check out our range of beautiful and highly customizable Zendesk themes. We made the process of setting up and maintaining a Zendesk-powered help center easier than ever so you can focus on running your business.

If you have questions or thoughts about how to improve this app, please contact us as we value your feedback!