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Zendesk Agent for Microsoft Copilot
Get Zendesk support directly in Microsoft 365 apps with Copilot
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Support
Developer
Zendesk
Zendesk Agent for Microsoft Copilot brings AI-powered support directly into the Microsoft 365 apps your employees use most. With Zendesk Agent, employees can get help, submit requests, and manage tickets without leaving the apps they already work in.
Key benefits:
• Deliver support right where employees work, with Copilot instantly capturing and confirming requests
• Streamline operations with real-time visibility to check ticket status, add notes, or escalate requests, all inside Microsoft 365 apps
• Reduce ticket volume by surfacing relevant Zendesk Help Center content, helping employees resolve common questions instantly
• Empower employees and keep support efficient by embedding Zendesk directly where work happens.
How to install
Getting Started
Set up Zendesk Agent in Microsoft 365 Copilot by following these steps:
1. Install Microsoft Copilot Integration
Click Install at the top-right of the page. Next, select Add Connection to start setup.
2. Connect to Microsoft
Sign in and finish the required authentication to link to your Microsoft Tenant.
3. Add Zendesk Agent to Copilot
Once setup is complete, Microsoft admin installs Zendesk Agent in Microsoft 365 Copilot and gives access to users.
That's it! Your team is ready to use Zendesk Support from inside Microsoft 365 Copilot!
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