Embed

With Embed, you can easily create a thumbnail with the link embedded. You can choose to add the full description or use only the image. The button is added to the composer for easy access while you are drafting a message.

Key Features

• Create a rich clickable image from Open Graph enabled links such as YouTube, Vimeo, Wista, CleanShot, Cloud App and many more.

• Choose to add the image or video description below the image.

Use Case

• Want to send a YouTube link with some sauce? With Embed, you can create an appealing clickable thumbnail, with optionally the video’s description added.

• Made a screenshot using CleanShot, Cloud App or any other service that allows you to upload screenshots or screen recordings to the cloud? With Embed, you can send the screenshot or screen recording with the image as a preview.

The first week is on us! After installing, your free 7-day trial will start, so you can try out this application without any worries.

Privacy & Data Disclosure

This app accesses, uses, and stores the following data:

• URL Links: URLs entered by agents in the composer are accessed to retrieve Open Graph metadata (title, description, images, video information).
• Open Graph Metadata: Retrieved metadata from third-party services (YouTube, Vimeo, etc.) is temporarily processed to generate rich preview thumbnails.
• Ticket Comments: The app inserts formatted HTML content with embedded images and links into ticket comments.

Data is used solely for the purpose of generating rich link previews within Zendesk tickets. No personal information is stored or transmitted to external servers beyond the Open Graph API service used to retrieve link metadata. All data processing occurs in real-time and is not retained after the preview is generated.

—-Are you looking for ways to further optimize your Zendesk account? We are a Premier Partner of Zendesk, and we help organizations like yours with the implementation of Zendesk, and we build (custom) Zendesk Apps and integrations. Get in touch with us.