AI Ticket Redaction by Knots
Efficiently automate redaction in Zendesk Tickets
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Installs
10+
Works with
Support
Developer
Knots
About this app
What the App Does
Automated Redaction for Enhanced Privacy
AI Ticket Redaction by Knots is designed to enhance data privacy within Zendesk by automatically removing sensitive information from ticket texts and attachments.
The app allows users to configure redaction settings flexibly, enabling either broad or targeted removal of sensitive data, depending on the organization's specific needs. This includes personal information, confidential business details, or sensitive data.
How Does It Work?
This automation supports Zendesk's native functions while adding a layer of advanced artificial intelligence to detect and redact sensitive information quickly and accurately when a ticket is set as solved.
It reduces the manual effort required by agents, minimizes human error, and ensures a higher standard of compliance with data protection regulations.
Main Benefits
AI Ticket Redaction by Knots automates the process of obscuring sensitive information that could compromise customer privacy or business security.
Automating the redaction process minimizes the risk of exposing sensitive information, ensures compliance with privacy laws, and enhances overall data security in customer support interactions.
About Knots
We combine our deep customer experience knowledge with cutting-edge technology to make agents and customers happy. Some of our apps:
Ticket Parser
OCR for PDF and Scanned Documents
Shopify Data Sync
API connections
Ticket Exporter & Archive
Ticket Classification
Sentiment Analysis
Ticket Language Detection
Merge Duplicate Tickets
Change Ticket Requester
Contact
For more information or any inquiries:
Email: zendesk@knots.io | Web: knots.io
App details
How to install
Simply click the install button to Install within Zendesk.
In the Zendesk navigation menu click on the app icon in order to configure your AI Ticket Redaction service.
You will need an account for Knots.io middleware service.
Follow the setup process and activate your trigger
If you have any questions or suggestions related to this app, please get in touch with us at zendesk@knots.io
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