The Knots AI Ticket Autofill uses artificial intelligence to search and extract data inside Zendesk tickets, storing it in ticket and user fields before an agent opens the ticket.

Quickly identify important information in a ticket

Keep tickets neat and organized for faster ticket resolution. Update user fields like name and address automatically when a new ticket is created in Zendesk.

AI-Powered Extraction: Leverages artificial intelligence to accurately identify and extract data from unstructured tickets and documents, like names, addresses, dates, and more.
Save information in the ticket or user fields: Keep information at hand for agents by automatically updating the most relevant fields.
Compatible with ChatGPT: Possibility to connect with your own Azure GPT or OpenAI.
Easy Setup: No prior language model training requirement is needed, ensuring quick deployment and instant benefits.
Search inside documents: Enhance data extraction, combining it with Optical Character Recognition (OCR). Convert images, PDFs, and scanned documents into actionable text.

Main Benefits of Using AI Ticket Autofill For Data Extraction

Cost Efficiency: Significantly reduces the need for manual data entry and lowers labor costs by automatically finding the most relevant information in a ticket.
Quick start: Our solution is ready to be used within minutes, ensuring a fast and easy setup in Zendesk.
14-Day Free Trial: Experience the full capabilities of AI Ticket Autofill with no costs for 14 days.
Pay per usage: With a cost-effective pricing strategy, you pay per data extraction request, not per user, ensuring value for businesses of all sizes.
Complimentary Setup Assistance: Benefit from free setup support. Our dedicated consultants can guide you through the initial setup and tailor the solution to your needs.

Knots_benefits

About Knots

We combine our deep customer experience knowledge with cutting-edge technology to make agents and customers happy. Some of our apps:

Ticket Parser
OCR for PDF and Scanned Documents
Shopify Data Sync
API connections
Ticket Exporter & Archive
Ticket Classification
Sentiment Analysis
Ticket Language Detection
Merge Duplicate Tickets
Change Ticket Requester
And more Zendesk Automation

Contact

For more information or any inquiries:
Email: zendesk@knots.io | Web: knots.io

AI Ticket Autofill by Knots

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