AI Sentiment Analysis
Identify the emotions of the requester to provide a better customer experience
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Support
Developer
Knots
Power your customer support with AI Sentiment Analysis
Designed to provide you with real-time insights into customer emotions, Sentiment Analysis for Zendesk helps you prioritize and route tickets effectively, ensuring that each customer gets the attention they deserve. Start transforming your customer service operations!
Why do you need Sentiment Analysis?
- Boost customer satisfaction: Quickly identify and address negative sentiment, turning issues into opportunities to delight customers.
- Streamline ticket management: Prioritize and route tickets based on sentiment and issue, ensuring critical tickets are handled first.
- Make data-driven decisions: Use sentiment data for deeper insights into customer emotions and improve support strategies.
- Proactive support: Monitor sentiment trends to identify and address issues early, preventing negative experiences.
Key Features of AI Sentiment Analysis
- Automatic sentiment detection: AI analyzes each ticket’s sentiment — e.g. positive, neutral, or negative — giving you a clear understanding of customer emotions.
- Prioritize effectively: Analyze ticket content to prioritize and escalate negative sentiment tickets to experienced agents for quick resolution.
- Real-time sentiment scores: Get instant sentiment scores for incoming tickets to address customer emotions promptly.
- Customize automation rules: Automate ticket routing based on sentiment scores, escalating high negative sentiment tickets or moving them up the queue.
- Comprehensive reports: Access detailed sentiment trend reports to identify improvement areas and track support strategy effectiveness.
- Seamless Zendesk integration: Integrate effortlessly with Zendesk for a smooth workflow without needing additional tools.
4 steps to understand your customers
- Install: Install the Sentiment Analysis app and start your 14 day free trial.
- Configure: Customize sentiment detection rules to fit your business needs. What do you need to know about the sentiment and intent of your customers?
- Analyze: The app scans content to identify sentiment and assigns appropriate scores.
- Act: Use sentiment scores to prioritize, route, and manage tickets to ensure timely and effective customer support.
Get Started Today!
Enhance your Zendesk support with AI sentiment analysis. Start a 14-day free trial to deliver better, faster, and more personalized support.
Why Knots?
At Knots, we build powerful apps that reduce manual work, lower costs, and shorten turnaround time. Our sentiment analysis app is not the only one that delivers accurate, actionable insights to help you improve your customer support operations!
Other Knots apps you’ll love:
- OCR Reader: Convert images like PDFs to text automatically before a ticket is opened.
- Ticket Autofill: Populate ticket fields with AI, eliminating copy-paste tasks.
- PDF Ticket Export: Save storage costs by exporting tickets to an FTP/SFTP server or cloud solution automatically.
Discover the full range of our powerful tools at knots.io and start transforming your workday today!
How to install
Install the app
Click 'Install'.
Select the Zendesk instance where you want to install the application.
Follow the redirection to your Zendesk admin area. Make sure you have admin rights.
By default, the app is named "AI Sentiment Analysis", but you can rename it. Decide if you want to enable role or group restrictions.
Finally, click 'Install' again.
Access the app
Go to your agent workspace: Click the four-square icon in the top right corner, then select Support.
Locate the AI Sentiment Analysis icon to the left after the Settings icon.Note: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.
Create an account
On the Settings page, go to Login.
Create a new account or, if you are already a knots customer, select Login.
If you have any questions or suggestions regarding this application, please visit our FAQ or contact us at zendesk@knots.io.
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