SunCo SDK (iOS) Conformance Status and Compliance Plan

Description of the Service

The SunCo SDK (iOS) provides a conversational experience designed to provide customer support features such as messaging to your platforms. Our SunCo SDK (iOS) supports a broad range of user needs and can be added to an iOS app to provide end users with a rich, clean messaging experience.

Conformance Status

The portions of our product covered by the European Accessibility Act observe the following standards:

• WCAG 2.1 Level AA

• EN 301 549

When complete, you will find product specific conformance information on the Product Accessibility page.

Response to Compliance Gaps

While we are committed to ensuring our products are accessible to all users, we recognize that there are currently limitations in the accessibility of the iOS SunCo SDK. A key point to highlight is that all customer reported issues are assigned the highest priority.

As an end user facing product, any bug reported by a customer is immediately escalated and provided the quickest remediation date possible from the product team’s capacity.

Our product teams, in collaboration with Product Accessibility, are actively addressing these issues to meet regulatory standards and uphold our core values.

Continuous Improvement and Current Actions

Known accessibility issues identified through customer reports, audits, and internal testing are being proactively addressed as a matter of priority.

An independent accessibility audit of the iOS SunCo SDK has been completed and a new Accessibility Conformance Report (ACR), along with a comprehensive plan to address any remaining compliance gaps, will be published based on the new ACR by the end of August 2025.

We remain dedicated to transparency and continuous improvement. We welcome feedback from customers and will continue to update our accessibility roadmap in accordance with audit findings and evolving regulations.