Um lugar para os clientes conversarem
Feedback is crucial to understanding customer needs, but the interactions a business has with its customers are only one part of the equation. Customers talk to each other about what works and what doesn’t—on social media, online review sites, and feedback forums. Zendesk fosters customer engagement and strengthens connections on a customized, branded platform.
Permita que as conversas fluam
Oriente novos clientes e capacite usuários antigos com recursos avançados de gerenciamento de comunidade. Faça com que os membros da sua equipe de suporte deem uma ajuda ou eleja gerentes de comunidade para moderar e manter discussões sobre o tema. Os usuários podem separar e seguir publicações para se manterem informados sobre as últimas atualizações.
Um clube para os clientes
Criado para colaboradores
Our community forum software’s intuitive contributor tools keep content fresh and valuable. When a user starts creating a post, Zendesk scans through existing content to show similar posts—making it easy to discover solutions and cut down on duplicate content. To write a post, users can format their posts and comments with a built-in WYSIWYG editor.
Transforme publicações em tickets
Unlike standalone community engagement software, Zendesk community software is built right into Zendesk knowledge base software. When responding to a customer’s email in Zendesk's ticketing system, agents can view the customer’s profile and have complete visibility into their community activity. Agents can also transition a community post to a ticket in Zendesk ticketing to continue the conversation.