Zendesk has earned the Great Place To Work® Certification™ in 18 countries, a milestone that celebrates the collective impact and commitment of employees around the world. This recognition underscores the company’s ongoing efforts to nurture a culture rooted in belonging, authenticity, and connection, while strengthening Zendesk’s position as a leader in AI for service.
The certification reflects what employees say about their experience working at Zendesk, with the vast majority agreeing that it’s a great place to work. This achievement amplifies the energy already fueled by employees globally, highlighting the unique contributions made across regions to build a workplace where people feel valued, engaged, and empowered.
“Great Place To Work certification is not just a badge, it’s a direct reflection of the culture Zendeskians create every day,” said Annmarie Neal, Zendesk’s Chief People Officer. “As I travel to meet our teams around the world, I’m consistently moved by the openness, energy, and sincere commitment that permeates Zendesk. While it’s a milestone worth celebrating, it also reinforces our responsibility to keep evolving, fostering connection and growth, and attracting bold talent that will help us continue to innovate and succeed.”
The Foundation of Zendesk’s Culture
Employees across Zendesk’s global sites, whether in Mexico City, Austin or Pune, highlight a culture that values openness, innovation, and collaboration. In recent years, Zendesk has invested in:
- Empowering Managers at Every Level: Zendesk encourages distributed leadership and invites people at all levels to voice ideas and contribute to the company culture.
- Continuous Improvement: Zendesk views this certification not as an endpoint, but as a launchpad for continuous improvement. Team leaders and employees alike regularly engage to refresh Zendesk’s core values of openness, innovation, belonging, and care, ensuring these principals remain central to everyday work.
- Career Growth and Ownership: Zendesk’s robust internal mobility and learning programs, along with a commitment to transparent career paths, provide employees with opportunities to pursue meaningful growth and development.
- Purpose and Passion: Whether developing customer experience solutions or connecting with colleagues globally, employees are united by a sense of shared purpose and genuine passion for their work.
Social Impact and Employee Well-being
Beyond culture, Zendesk’s social impact efforts play a key role in making it a great workplace. Through the Zendesk Foundation and initiatives like Social Impact Week, employees dedicate time to volunteering with nonprofits addressing critical challenges, embodying the company’s values of inclusivity, trust, purpose, and community.
Zendesk also offers a range of impactful employee programs designed to support professional growth, foster inclusive culture, and promote well-being, including:
- The immersive Manager Advancement Program experience, which provides rich development and community-building opportunities.
- Employee Communities, acting as employee-led hubs for belonging, advocacy, and tailored support that celebrate diversity and embed inclusive practices across Zendesk.
- Recharge Friday, a company-wide well-being program giving employees dedicated time off to rest, recharge, and maintain healthy work-life balance.
Together, these programs reflect Zendesk’s ongoing commitment to empower employees and nurture a thriving workplace culture.
About Great Place To Work® Certification™
Great Place To Work® Certification™ is the most definitive “employer-of-choice” recognition that companies aspire to achieve. It is awarded entirely based on what employees report about their workplace experience and is the global benchmark for outstanding employee experience. Each year, more than 10,000 companies across 60 countries apply to be Certified.