Encaminhamento para telefone
Recursos opcionais de encaminhamento permitem que os agentes recebam chamadas pelo celular ou telefone fixo.
Marque presença com seus clientes de qualquer lugar
Just because an agent isn’t at their desk doesn’t mean you should leave your customers hanging. Whether they’re at an event or out in the field, or you just need to pull in more agents on a busy day, Zendesk makes it easy to forward calls to any phone. Now agents can provide great support wherever they are.
Encaminhamento para grupos
Encaminhe as chamadas para os grupos certos no Zendesk, garantindo que os clientes sempre falem com o agente certo.
Correio de voz que vai além
Os clientes podem deixar correios de voz que criam tickets automaticamente, além de transcrições opcionais.
Forneça aos clientes a ajuda que eles precisam
Zendesk includes IVR software, so you can make it easy for customer to connect with the right people and even self-serve
Tap into more knowledge
Continue explorando o mundo de softwares de suporte telefônico e call centers.
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