Zendesk safety isn’t just about preventing breaches—it's about trust. Strac’s advanced compliance solutions enable you to effortlessly scan, classify, and redact sensitive customer data to prevent data breaches and maintain customer trust.

Strac automatically and continuously monitors all Zendesk tickets, comments, and file attachments to identify and protect sensitive customer data, including PII, PHI, and financial information. By leveraging cutting-edge machine learning technology, Strac ensures compliance with PCI, HIPAA, and other regulatory standards.

Why Strac Zendesk Redactor?

• Quick Integration: Integrate within 5 minutes to detect sensitive data across 100+ file types, including images.

• High Detection Accuracy: Machine learning-based detectors work with any unstructured text or document of any format (pdf, jpeg, png, image, dox, xlsx, zip, etc.) in comments - Strac has the highest accuracy of identification of sensitive data.

• User-Friendly Management: Real-time alerts and automated remediation actions—such as redacting, deleting attachments, and marking ticket comments as private

• Configurable Delayed Redaction: Redact after the ticket is closed or at a certain time interval

• Employee-Friendly: No need for agents or proxies. Empower end-users to self-remediate and enhance data security practices.

• Proactive Protection: Gain actionable insights and context through the Strac Dashboard, SIEM, email, or Slack.

Enhance your Zendesk support with Strac's advanced data protection solutions today. To learn more, visit Strac for Zendesk or email us at: hello@strac.io

Additional Strac Integrations

• AWS CloudWatch

• AWS Dynamo DB

• AWS S3

• Atlassian Confluence (Cloud & Server)

• Atlassian Jira (Cloud & Server)

• Azure Blob Storage

• Box

• ChatGPT

• Dropbox

• Generative AI

• Google Chrome

• Google Gmail

• Google Drive

• Google Sheets

• HubSpot

• Intercom

• Log Files

• Microsoft Edge

• Microsoft Office 365

• Microsoft OneDrive

• Microsoft Teams

• Notion

• Postgres

• Salesforce

• Sharepoint

• Slack

• Snowflake Data Discovery

• Zoom

• and more Strac DLP (Data Loss Prevention) and Data Discovery aka DSPM Integrations