Why admins choose AI Translations by Macha

• Zero admin setup: from installation to translating tickets and responses — zero set-up required from admins
• Frictionless agent adoption: Simple, intuitive design that works out of the box — improving agent adoption
• Loved by global teams: Supports 180+ languages that globally distributed teams love
• Analytics for admins: View top languages, translation counts, and translated message metrics
• Higher agent efficiency: Save hours on multilingual replies every week
• Affordable & flexible: Just $5 per license/month. Only buy number of licenses you need — unlimited usage per license.
• Awesome support: Our team prides itself on fast, helpful responses.

Key features

• Clutter-free sidebar app: Clean, easy-to-read translations in your agent’s language.

• Translations as internal notes: Customer messages appear translated the moment you open a ticket.

• One-click composer translations: Draft in your language, translate with single click, and send.

• Complete admin control: Configure translation prompt, set default languages, define ignore-languages, and define how translated tickets are tagged.

Pricing

How to install

1. Install the app from this page.

2. In Zendesk, open any support ticket → Open the app from the sidebar → Connect the app and start using it.

3. The app automatically sets each agent’s language from Zendesk settings as their default; agents can adjust preferences anytime.

4. You’re ready — translations start working instantly.

Support

Questions or need help? Reach us at support@getmacha.com. Explore other AI apps by Macha AI at getmacha.com.

Data Security at Macha AI

We prioritize data security to ensure your information remains safe. Here's how we protect it:

• Minimal Data Storage: We only save what's essential — AI-generated content — while excluding customer details and raw tickets.
• Strict Data Encryption: All stored data, including knowledge base information, is fully encrypted for maximum security.
• PII Redaction: Any personally identifiable information (PII) is automatically redacted before data is stored.

View our Privacy Policy
Learn about our Security
Learn how we Protect and Process Data

Got questions? Just write to us. Explore all our Zendesk products at getmacha.com