Onoff Business
Boost customer service and simplify your process via Onoff Business Integration.
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Works with
Support
Developer
Onoff Telecom
Onoff Business is innovative professional mobile communication for companies of all sizes. No need for a second device, SIM card, or for another mobile contract to provide mobile numbers to your employees. Link your Onoff Business account to Zendesk Support to:
Automatically create support tickets for calls, voicemails, and SMS messages within your Zendesk Support account.
Quickly access customer information from Zendesk Support directly on your Onoff Business contact page, making communication management seamless and efficient.
Export and import contacts between Zendesk Support and Onoff Business, ensuring that your customer data is always up-to-date.
How to install
Here is the quick installation process. You will need administrative rights for Zendesk Support.
Go to your Onoff Business admin account and find the Integrations tab in the top bar menu.
Find Zendesk Support on the dashboard and click it. Ensure you’re logged in to your Zendesk Support admin account before you start the installation.
Go to your Zendesk Support account and copy the 'Subdomain' link. You can copy the link from the website URL. Put the link in the Subdomain field and click the 'Integrate' button under the Zendesk Support logo.
Grant the permissions to Onoff to be able to sync with your Zendesk Support account.
You will be redirected back to the Onoff Business admin account on the Zendesk Support integration page, where you can select the numbers you wish to integrate.
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