Listen to Your Customers with a Feedback Forum
What is a feedback forum?
A feedback forum is an online forum setup by a company specifically for communicating and collaborating with customers. Typically built with feedback forum software or community forum software, a feedback forum allows customers to have a discussion with each other, and with companies to bridge the gap between what that company provides and what its customers want.
Zendesk's feedback forum enables you to create a space for your customers to openly and productively engage with you and one another.
A different approach
A feedback forum is a great way to ensure that these types of communication are happening in an organized, productive way, all in a single, centralized location.
Of course, one of the most important benefits of providing a feedback forum is it gives you a direct line to the actual people who use your products and services. Instead of brainstorming ways to improve or solely relying on polls and other expensive tools, feedback forum software will help you collect and sort comments and posts to understand the most common requested improvements.
The right fit for your business
How Zendesk helps
Zendesk Community enables you to create a space for your customers to openly and productively engage with you and one another. Instead of releasing ideas on how you can improve into the void of social media or an external forum, customers can provide feedback in an organized way. Community helps companies create feedback forums that improve customer engagement, collect user insight, and increase brand reach.Learn to listen with a feedback forum
We have more to say about this. Have a look below.
There are many ways to learn from and engage with your customers. Keep reading to find out more!