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Unite

Integrate your Unite business phone system with Zendesk

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Installs

10+

Works with

Support

Developer

Intermedia

About this app

Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).

Unite is a full-featured UCaaS solution that combines cloud PBX voice, chat, business SMS, video conferencing, file sharing, and contact center into a single platform.

Seamlessly integrate key functionalities of Unite into Zendesk to increase employee productivity and deliver a more personalized experience.

Features:

  • Integrated calling: Easily place calls using Unite directly within Zendesk.

  • Screen Pops: Pull up existing customer tickets on incoming calls.

  • Advanced ticketing: Quickly create support tickets for existing customers.

Benefits:

  • Increase productivity: Embed Unite into everyday business applications to automate business workflows and maximize employee efficiency.

  • Drive customer retention and increase revenue: Combine powerful communication capabilities with relevant customer data to ensure sales and support teams have the right information at the right time.

  • Streamline workflows: Saves agents time from switching between applications.

  • Easy to use: Unite for Zendesk is an easy to use and easy to deploy integration, with no heavy training or implementation costs.

Privacy policy:https://www.intermedia.com/intermedia-privacy-policy

App details

How to install

  1. Log in to your Control Panel then navigate to: Voice Services > App & Integrations > Manage Integrations.

  2. Add your Zendesk domain to the list of authorized domains.

  3. Once Zendesk has been authorized in Control Panel, sign in to Zendesk and locate the Unite application in the Zendesk Apps Marketplace (Apps > Marketplace > Click Unite App).
  4. On the Unite app page, click “Install App”.
  5. Provide a title for the application and finish the installation. For example, “Unite”.

  6. Unite will appear in the upper right corner of Zendesk Interface. You’ll need to login with your Unite credentials to be able to place calls, receive screen pops and manage tickets.

For more information, read the full administration guide here.

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