About SupportZen

SupportZen builds lightweight, privacy-first tools that help support teams work faster inside Zendesk.

What User Export Pro does well

User Export Pro gives Zendesk admins the fastest way to export and analyze user data — without leaving the agent workspace. It applies rich filters (role, tags, organizations, login activity, custom roles) to narrow results, shows instant previews, and exports up to 10,000 records to CSV or JSON with a single click. It’s ideal for audits, compliance checks, BI workflows, and migrations.

• Fast, in-product user exports (CSV/JSON)

• Rich filters: role, tags, orgs, login activity, custom roles

• Live preview to validate results before exporting

• Large exports supported (up to 10,000 records)

• Zero config beyond an optional per-export cap

Data handling & disclosures

We take data minimization and security seriously.

• Data accessed: Standard Zendesk user fields (e.g., name, email, role, org), tags, login activity, and related attributes used solely to generate your preview/export.
• How data is processed: All API calls are made via the Zendesk Apps Framework (ZAF) from the agent’s browser session. Data is used in-session to render previews and generate downloadable files.
• Storage & transmission: We do not send customer data to any external servers or third-party services. No data is persisted by the app beyond the agent’s browser memory; exported files are generated client-side and downloaded directly by the agent.
• Access controls: The app respects the signed-in agent’s Zendesk permissions; it cannot access records the agent is not allowed to see.
• Misuse prevention: No background collection, tracking, or secondary use. Data is not shared, sold, or used for training.
• Configuration: An optional parameter lets admins set a default maximum users per export (e.g., 10,000) to keep operations predictable.

For more information, contact hello@supportzen.app@.