AI-powered contact center, built for any scale

Whether you’re running a lean team or a multi-thousand-seat operation, Zendesk for contact center scales effortlessly. Its cloud-native architecture adapts to changing needs, ensuring you always have the right capacity, features, and performance.

Zendesk for contact center includes AI-powered assistance, automated after-call work, customizable dashboards, and real-time quality assurance tools. This means agents can focus on customers while the platform handles the heavy lifting—boosting efficiency and reducing burnout.

Absolutely! Whether handling inbound customer support calls or running outbound campaigns, Zendesk for contact center offers high-quality, scalable calling functionality with AI-powered features like predictive dialing and answering machine detection.

Unlike generic CCaaS solutions, Zendesk for contact center is built natively for Zendesk, powered by Amazon Connect for enterprise-grade reliability. It delivers real-time transcription, sentiment analysis, AI-driven automation, and scalable performance—all within a single, unified experience.

While digital channels are growing, voice remains the most critical channel for high-value, complex, and trust-building interactions. Whether closing deals, solving urgent customer issues, or delivering a personalized experience, voice ensures direct, human-to-human connection—something chatbots just can’t replace.