About Infinite Hooray

Infinite Hooray is a European-based company specializing in customer service management for international brands and IT development for global enterprises.

Our core focus is developing Zendesk apps and providing expert Zendesk consulting services.

Visit: https://www.infinitehooray.com

What is your problem, Customer Service Manager?

Sorry for the provocative headline - but it's a question most customer service managers have asked themselves, especially when trying to uncover insights hidden deep within Zendesk tickets. Traditional reporting tools using ticket fields and tags can offer valuable information but often miss the nuanced details crucial for driving real improvements.

The AI-powered "What is your problem" app solves this by providing deep, actionable insights directly from your tickets.

Whether analyzing tickets from the past week, month, or even year, the app equips you with both predefined insights and the flexibility to explore specific issues relevant to your organization.

Get Answers to Specific Questions

Dive deeper by asking custom questions directly within the app - such as:

"How did our customers react to the issue with the green T-shirt fading after washing?"

Instantly receive detailed analyses tailored to your exact queries.

Out-of-the-box Insights Include

• Executive Summary: Gain instant clarity with a concise overview of key findings.

• Top 10 Issues Overview: Quickly pinpoint and prioritize critical customer concerns.

• Customer Sentiment Analysis: Understand customer emotions at scale.

• Issue Trend Identification: Proactively spot emerging issues and trends.

• Purchase Signal Analysis: Detect customers showing buying intent and evaluate your agents’ responsiveness.

• Agent Performance Evaluation: Measure agent effectiveness in resolving issues and delivering quality responses.

• Notable Agent Feedback: Highlight agents receiving consistent praise or frequent complaints.

• Tickets for Escalation: Clearly identify tickets requiring management attention.

Each insight links directly to specific ticket numbers, making follow-up seamless.

Flexible Filtering Options

Filter reports effortlessly using ticket fields, customer fields, or tags.

For example, applying a VIP tag filter generates reports exclusively on tickets marked as "VIP."

Structured Insights from Your Customers

Empower your decision-making with structured, data-driven insights.

With the "What is your problem" app, you'll become the service manager equipped to provide valuable customer and market insights to your organization.

Transparent Pricing - Pay as You Go

No surprises or hidden fees.

Simply define your report criteria and receive an immediate quote based on ticket content. Once approved, your customized report will arrive in minutes.

Frequently Asked Questions (FAQ)

How do I pay for reports?

Simply enter your credit card details when running your first report.

Future reports are quoted based on ticket content. Approve the quote to receive your report instantly.

No pricing plans or agent-based fees - just pay per report.

How much does a report cost?

Pricing is based on the size of the data used to generate the report. You will get a quote each time, before you agree on the payment.

How many tickets can the app analyze?

There is no limit. The app is fully scalable and capable of processing any ticket volume.

What about data security?

• Secure analysis using Claude AI by Anthropic

• Data deleted immediately after analysis

• Tickets are never used for AI model training

For data security questions, contact: support@infinitehooray.com

Is the report reliable?

Absolutely.

We have extensively tested the app with hundreds of reports for large-scale clients managing thousands of weekly tickets.

Customers consistently report improvements in:

• Agent training

• Customer insight extraction

• Market trend exploration

• Customer satisfaction analysis

Data Disclosure & Privacy Notice

As required under the Zendesk Developer Terms, this notice explains what data the What’s Your Problem? (WYP) app accesses, how it is processed, and for what specific purposes.

1. Data Accessed

When a customer initiates an analysis, the WYP app processes Zendesk ticket data that the customer explicitly selects for evaluation. This may include:

• Ticket content (subject, description, comments)

• Metadata (tags, ticket fields, timestamps, group/organization references)

• Structural support data required for analysis and reporting

WYP does not access data beyond what is required for the requested analysis.

2. Purpose of Processing

The accessed data is used solely to:

• Normalize and structure ticket data

• Remove or redact personal identifiers

• Perform thematic and operational analysis

• Generate aggregated reports and insights

• Produce a final structured output (e.g., HTML/PDF reports)

The purpose of processing is strictly limited to generating actionable support insights for the customer.

3. Data Transformation & Storage

• Ticket data is temporarily uploaded to secure European AWS (Amazon Web Services) S3 infrastructure

• The data is transformed into a normalized format

• During normalization, personal identifiers are removed or redacted

• The original raw ticket data is deleted after processing is complete

• Only processed, anonymized, and aggregated data required for reporting is retained

No raw ticket data is stored long-term.

4. Hosting & Infrastructure

All infrastructure is hosted within the European Union using AWS European data centers.

AI processing is performed exclusively using European-hosted AWS services.

The AI services used:

• Do not train on customer data

• Do not store customer data

• Do not learn from customer-provided data

Customer data is never used to improve foundation models.

5. Data Sharing

• Data is not sold, shared, or transferred to third parties

• No external analytics providers are used

• No advertising networks are involved

Data processing is strictly limited to infrastructure providers required to operate the service (AWS).

6. Data Retention

• Raw ticket data is deleted shortly after normalization and report generation

• Anonymized and aggregated outputs are retained only as required to provide the final report and allow customer access

• Customers may request deletion of processed outputs

7. Security

WYP follows industry best practices for:

• Secure transport (TLS encryption)

• Secure storage

• Access control and least-privilege infrastructure

• Isolated job-based processing