Enterprise-grade machine translation for global businesses and public-sector organizations. Language Weaver enables secure, real-time multilingual communication at scale. The Language Weaver Zendesk app allows agents to translate customer messages and replies directly within Zendesk Support tickets.

About RWS and Language Weaver

RWS is a global provider of language, content, and AI-driven solutions. Language Weaver combines advanced AI with linguistic expertise to deliver secure, high-quality machine translation for enterprise use.

What This App Does

Language Weaver for Zendesk brings machine translation directly into the agent workflow.

Key capabilities:

• Translate incoming customer messages

• Translate agent responses before sending

• Use Language Weaver Cloud or Edge for consistent, secure output

• Reduce handling time for multilingual tickets

Data Use & Privacy Disclosure

The app processes only the text selected by agents for translation.

Data accessed:

• Ticket messages and comments chosen for translation

Purpose of use:

• Generate machine translations requested by the user

Data storage:

• Content is not stored after translation

• Data is not reused for training unless explicitly enabled by the customer

Security & Compliance

• Designed with strict security and access controls

• Supports secure development practices and SSDLC processes

• Customers retain control over models and training data

For full details, visit: https://www.languageweaver.com/security-and-privacy

Pricing

Requires a separate Language Weaver subscription. Contact sales@languageweaver.com for pricing.