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SpiraPlan

Send and track issues from Zendesk to SpiraPlan

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Total de instalações

Less than 5

Funciona com

Support

Developer

Inflectra

Sobre este aplicativo

About Inflectra

Inflectra is a leading provider of application lifecycle management (ALM) and testing tools. SpiraPlan (Spira) provides a powerful platform for developers, testers, project managers, and end users to collaborate on software projects, combining requirements management, issue tracking, testing, and product management in a single platform.

What This App Does

Integrating Spira with Zendesk is a straightforward way to help customers faster and smarter. This application lets Zendesk agents:

  • Log a bug from a ticket directly into Spira

  • Assign the bug to one of the development team

  • See and review any Spira bug already linked to existing Zendesk tickets

  • Never leave the familiar Zendesk interface

Spira's Zendesk app focuses agents on the essential information - required fields are grouped together, but optional fields are just a click away. Any attachments stored with the ticket will also be sent to Spira as links, so developers can see exactly what the agents see.

Data Disclosure

This app accesses and transmits the following data between Zendesk and your Spira instance:

  • Zendesk ticket details (subject, description, attachments) are sent to Spira when creating a new incident

  • Spira user credentials (username and API key) are stored securely in the Zendesk app configuration

  • Spira product and incident data is retrieved and displayed within the Zendesk interface

All data is transmitted directly between your Zendesk account and your Spira instance over HTTPS. No data is stored or processed by any third-party service. For more information, see Inflectra's Privacy Policy.

For more information visit Spira's website.

Detalhes do aplicativo

Como instalar

To get Zendesk and SpiraPlan (Spira) talking together, you need to install this application from the Zendesk Marketplace. Zendesk needs a few pieces of information about your Spira setup and vice versa. After that, opening a ticket in Zendesk will automatically link the two applications.

For more detailed installation information and usage guidelines please refer to our Help Desk Integration Guide. Below is a quick run through of the required steps.

Quick Installation Checklist

  1. Use Spira, SpiraTest, or SpiraTeam version 5+ and Zendesk

  2. If Spira is self-hosted, make sure it can be accessed from outside of your intranet

  3. Have administrator access to both Spira and Zendesk for the initial installation

  4. Create a new administrator in Spira (called something like "Zendesk")

  5. Turn on the RSS Token for the new administrator in Spira (this is also used as the API key)

  6. Enter your Zendesk domain in Spira (Administration > System > Security Settings > Allowed Domains)

  7. Install the Spira app from the Zendesk Marketplace

  8. Configure the Spira app in Zendesk:

  • subdomain: your publicly accessible Spira URL
  • username: the name of the new Spira user you created
  • api-key: the RSS token of the new Spira administrator account

  1. Go to a Zendesk ticket page and open the apps pane to get Zendesk to link itself to Spira

  2. Enable Zendesk in each relevant Spira product

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