Voice Cloud Softphone
Softphone to connect your Zendesk user with your Meupedi.do system phone user
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Support
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RunTask
Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing
Voice Cloud Softphone for Zendesk offers seamless integration between the Zendesk platform and the MeuPedi.do system, enabling more effective customer retention, greater agent productivity and optimized service.
Voice Cloud Softphone provides a set of features to meet your business demands:
Cloud-based application*Access via browser on any operating system without needing to install software.Make or receive calls directly through your Zendesk browser, without having to leave the platform or use the MeuPedi.do phone system, all within your Zendesk account.
Workflow optimizationSave time and effort by automatically creating tickets and contacts for all incoming calls through the Zendesk integration. Simplify your processes and next steps with MeuPedi.do's ability to record all relevant call details in the Zendesk system, including call recording.
Know your customerWith on-screen information display functionality, MeuPedi.do automatically shows relevant contact details directly from Zendesk, keeping you always informed about who is speaking.
How to install
To configure Voice Cloud Softphone with Zendesk, you must:1 - Install the Voice Cloud Softphone app on your Zendesk.2 - Tell your MeuPedi.do business manager what your Zendesk address is.3 - To obtain your apiKey, log into your Meupedi.do panel with a user with administrator permission and in the Administration > Access Keys menu, generate a new key with the Runtalk User profile.4 - After the business manager confirms the configuration, you can log in with your MeuPedi.do username and password on our Softphone installed on your Zendesk.5 - For more information, visit https://www.meupedi.do and contact our experts.
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