Cobrowse for Support by Blitzz
Cobrowse with customers: Instant Screen Share and Video Call within your apps
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Blitzz
Blitzz helps you provide Remote Support to your customers using features like Cobrowse, Screenshare and Live Video integrated directly within apps you already use. Blitzz Cobrowse for Zendesk integrates right inside your Zendesk interface and allows you to instantly see what your customers see on your website or Mobile App in real time and guide them if they need help filling out a form or completing an order.
Benefits:
Single-click cobrowse
Session Replay
Enterprise Grade Security
Computer and Mobile Co-browse
No App required
And More…
Use Cases:
Banking: Simplify account management, loan applications, and transactions through guided assistance.
Insurance: Accelerate policy selection, streamline claims processing, and seamlessly verify documents.
Telecom: Streamline service selection, plan comparisons, and device support through real-time guidance and collaboration.
Retail: Elevate your shopping experience with co-browsing for product recommendations and expert assistance.
Utilities: Enhance support by utilizing co-browsing for guided billing inquiries, outage reports, and service requests.
Travel & Hospitality: Enhance support by utilizing co-browsing for guided billing inquiries, outage reports, and service requests.
How to install
Blitzz App installation guide
Installation steps: 1) Install the Blitzz App in your Zendesk environment. (Instruction here) 2) During the installation (and after as well), you can set restriction on who can access the Blitzz Cobrowse app (Instruction here) 3) Once you installed the Blitzz app in your Zendesk environment, please contact sales@blitzz.co to get the API key for your account. 4) Once you get the API key please see this article for complete installation instructions or contact us at support@blitzz.co.
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