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BambooHR

Instantly View BambooHR Employee Details in Zendesk Tickets

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BambooHR

Instantly View BambooHR Employee Details in Zendesk Tickets

Stop switching between systems—see essential employee details from BambooHR directly inside Zendesk, saving your support agents time and effort.

Why You'll Love This Integration

✅ Instant Employee LookupGet key employee details right in the Zendesk ticket sidebar.

✅ Faster, More Personalized SupportAssist requesters with confidence, knowing exactly who they are.

✅ Seamless HR & Support CollaborationGive agents the right context to resolve issues quickly.

How It Works

When a ticket is created or viewed, the BambooHR app instantly retrieves the requester’s details using their email address. This real-time sync provides immediate visibility without manual effort, while ensuring no data is stored in Zendesk.

Employee Details at Your Fingertips

• Full Name• Job Title• Department• Location• Work Phone• Manager Name• Employment Status• Employee Status

One-Click Access to BambooHR

Need more details? Click View in BambooHR to open the employee’s profile instantly—no searching required!

Supercharge your Zendesk experience with faster, more efficient employee support.

Questions or feedback? [Contact BambooHR Support](mailto:partnersupport@bamboohr.com

How to install

  1. Click Install.
  2. Select the Zendesk account where you want to install the app, then click Install.
  3. On the app settings screen, enter your BambooHR subdomain in both the bamboohrCompanyDomain and OAuth Authentication fields. For example, if your BambooHR URL is yourcompany.bamboohr.com, enter only yourcompany.
  4. Click Sign in with BambooHR. You’ll be redirected to BambooHR to securely authenticate and authorize Zendesk to access your account via OAuth. Review the requested access scopes, then click Allow Access.
  5. After authorization, you’ll return to the app settings screen in Zendesk. Click Install to complete the setup.

🎉 That’s it! The BambooHR app is now active, and employee details will automatically appear in the ticket sidebar for new and existing tickets. Don't forget to pin the app to the sidebar for quick and easy access!

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