Macros Reporting by Pythia
Advanced macros reporting to level up productivity in your Zendesk.
4 reviews
Installs
109
Works with
Support
Developer
Pythia
Underutilization of macros is the primary agent productivity killer in Zendesk. With the Macros Reporting app, you can find and fix productivity gaps quickly and easily.
Key benefits
- Discover productivity trends and patterns with detailed macro usage statistics.
- Spot cherry-picking and close knowledge gaps with agent macro usage data.
- Keep the macro library clean and up to date with detailed macro usage analytics.
- Improve problematic macros with low One-Touch Rate and Satisfaction Rate.
How it works
Getting started
- Enjoy a free 14-day trial.
- Cancel the trial anytime.
- Restrict access to the app by setting permissions for specific Group(s) or Role(s) (see how here).
Macros Reporting has pay-as-you-go billing. More info here: https://pythia.cc/pricing/report.
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How to install
To install the Macros Reporting by Pythia app in your Zendesk Support, please follow these steps:
Install the app.
Add your Zendesk credentials (or add your existing Pythia API token if you already have another Pythia app installed).
Enjoy your free 14-day trial of Macros Reporting.
During the trial, you will have Advanced plan enabled by default. Once the trial ends, you will be prompted to purchase the subscription to continue using the app.
For further assistance, please contact us via hello@pythia.cc or the widget on https://pythia.cc/.
Important notes:
- No credit card required to start the trial.
- Cancel the trial anytime by simply uninstalling the app.
- Restrict access to the app by setting permissions for specific Group(s) or Role(s) (see how here).
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