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CustomerHD

1 reviews

certificações

8

Badge: Advanced Solution Partner;

Quem somos nós

PREMIER ZENDESK PARNTER providing world-class customer support services and harnessing the power of Zendesk through optimizations and implementations. Champion your business by using CustomerHD’s amazing team of customer support agents or certified Zendesk experts. Whether you are looking for a full/supplemental customer support team or just need Zendesk services, CustomerHD’s team of experts can help!

CustomerHD: High-Efficiency Zendesk Solutions for Scaling Teams

Company Overview Based in Raleigh, NC, CustomerHD is an Advanced Zendesk Partner. We move beyond basic ticketing to build scalable support ecosystems for fast-growing SMBs and Mid-Market firms.

Whether you are launching your first professional setup or automating complex global workflows, we bridge the gap between "getting by" and peak operational excellence. Our mission is to ensure you maximize your Zendesk ROI through expert-level implementation, AI integration, and deep data insights. We are able to deliver with the speed and affordability that enterprise-scale consultancies can’t match.

Why CustomerHD?Built for Speed: We eliminate the "growth pains" of scaling teams by deploying workflows in weeks, not months.

Transparent Pricing: We believe in accessibility. Our professional implementation packages start at $5,000.

Results-Oriented: We don’t just "set it and forget it." We focus on metrics that matter: lower cost-per-resolution and higher self-service deflection.

Our Core Services

  • Full Implementation: Establish a professional, scalable foundation from day one using our proven setup framework.

  • System Optimization: We audit and refine your triggers, macros, and routing to recapture lost productivity and eliminate manual errors.

  • Help Center & Self-Service: Reduce ticket volume by up to 30% with an intuitive knowledge base designed for maximum customer deflection.

  • AI Agent & Copilot Deployment: Future-proof your support with AI that handles routine queries and assists your agents in real-time.

  • Omni-Channel Expansion: Seamlessly launch Voice, Chat, and Social channels with unified routing for a single-pane-of-glass agent experience.

  • WFM & QA Integration: Gain total visibility into team performance and staffing efficiency as you scale.

Engagement ModelsWe offer the flexibility scaling companies need:

  • Project-Based: One-off implementations or specific system deep-cleans.*

  • Ongoing Subscription: On-demand access to a Zendesk expert for continuous optimization and reporting.*

  • Supplemental Support: Professional services to help your team manage seasonal spikes or new feature rollouts.

Let’s build a Zendesk instance that scales with you.Contact Us To Book a Discovery Call

Serviços oferecidos

Staffing/Outsourcing

BPO

Implementation

Training

Design/Guide Theming

Reselling

CX Consultant

Regiões

North America

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