O que é um sistema de tickets PHP (PHP: Hypertext Preprocessor)?

PHP is a server-side scripting language designed primarily for web design, but also used as a general-purpose programming language. A PHP ticket system is an advanced free ticketing system, written in PHP with a MySQL backend, which includes user management through sessions, a search function and several other functions to simplify ticket system management.

It can be hosted on any platform running PHP. Their client's software supports creating tickets, retrieving and updating tickets, deleting tickets, and more, in Zendesk Support.

Em primeira mão

You have several options in terms of the languages the Zendesk API uses. All modern languages, including PHP, let you make HTTP requests and handle HTTP responses. But why reinvent the wheel? Using an API client is a great way to speed up development. An API client takes care of a lot of the low-level details of making requests and handling responses and lets you focus on writing code specific to your particular project.

Você sabia?

Tickets are the ways and means through which your end users (customers) request information with agents in Zendesk for customer service. Tickets can originate through a number of support channels, including email, help desk, chat, phone calls, Twitter, Facebook, or the API. All tickets have a core set of properties.

Com o Zendesk Support, você experimenta:

  • Um sistema simples para monitorar, priorizar e resolver tickets de suporte ao cliente
  • Todas as informações dos seus clientes, reunidas em um lugar conveniente para comunicação eficiente
  • Aumento de confiança com seus clientes e mais sucesso para os seus agentes

Estenda seu alcance

Mude a maneira como seus clientes se relacionam com você entrando em contato com o Zendesk Support para receber mais soluções de tickets de atendimento ao cliente e centrais de suporte.