Conduit AI

Conduit AI is the autonomous customer service platform that deploys AI agents to resolve tickets, not just deflect them, by grounding every response in your actual business data.

What Conduit does

• Autonomous ticket resolution - AI agents handle inbound Zendesk tickets end-to-end across email, chat, SMS, WhatsApp, and voice
• Grounded in your data - Agents sync with your knowledge base, CRMs, and internal tools to deliver accurate, context-aware responses
• Smart escalation - When an agent can't resolve an issue, it escalates to a human with full conversation context preserved in Zendesk

How it works

1. Connect your Zendesk instance to Conduit

2. Configure your AI agent with your knowledge base and business rules

3. Conduit monitors incoming tickets and responds autonomously

4. Unresolved tickets are escalated with full context to your team

Data disclosure

Conduit accesses Zendesk ticket and user data to generate responses and resolve tickets. Conversation data is stored in Conduit's infrastructure to maintain context across interactions. No data is sold or shared with third parties.

For full details, see our privacy policy.