Asana by Git-Zen

Support tickets that need cross-team action often fall through the cracks. An agent files a bug, a feature request goes in Slack, and nobody tracks whether anything actually happened.

Git-Zen gives every Zendesk ticket a direct line into Asana. Create tasks, set assignees, and watch updates flow back automatically.

How It Works

From a Zendesk ticket, agents can:

• Create a new Asana task in one click, with project, section, assignee, due date, and tags set from Zendesk

• Link an existing Asana task to the ticket

• See all task updates and comments appear automatically in the ticket timeline

From Asana, your team can:

• Reference a Zendesk ticket number in any task comment. It links to the ticket automatically

• Leave task comments that flow into Zendesk as public or private notes

No Asana account needed for support agents. No Zendesk access needed for your team.

Key Features

• Create Asana tasks from Zendesk: Project, section, assignee, due date, and tags set at creation time

• Two-way comment sync: Asana comments appear in Zendesk; ticket comments post to Asana

• Multiple tasks per ticket: Link as many Asana tasks as needed to one ticket

• Auto-tagging: Zendesk tickets are automatically tagged when linked or when tasks are completed

• Role-based permissions: Control which agents can create or modify Asana tasks

• Simple per-agent pricing: $4 per Zendesk agent, per month. Unlimited tickets and integrations. Free trial included.

Works with Asana.

Security & Data Disclosure

Git-Zen relays data between Zendesk and Asana in real time: ticket subject, description, and comments are read from and written to your Zendesk account, and corresponding task data (title, description, status, assignee, labels, and comments) is read from and written to your Asana account, to keep both systems in sync. We store your OAuth access tokens (encrypted) and account configuration (connected Asana account/workspace, sync settings, field mappings) on Git-Zen servers so we can act on your behalf. We do not separately retain ticket or task content on our servers -- sync state is written back into a private custom field on the Zendesk ticket itself. Authentication uses OAuth 2.0 for both Zendesk and Asana.

For more information, visit https://www.git-zen.com