Linear by Git-Zen

Your engineering team moves fast in Linear. Your support team handles customers in Zendesk. Without a direct connection, updates get lost and the same bugs get reported twice.

Git-Zen links both tools so every ticket escalation is immediate, every status update is visible, and neither team needs to leave the tool they work in.

How It Works

From a Zendesk ticket, agents can:* Create a new Linear issue in one click, with team, project, cycle, priority, labels, and assignee set from Zendesk* Link an existing Linear issue to the ticket* See all Linear updates and comments appear automatically in the ticket timeline

From Linear, your engineering team can:* Reference a Zendesk ticket number in any Linear issue comment. It links to the ticket automatically* Leave Linear comments that flow into Zendesk as public or private notes

No Linear account needed for support agents. No Zendesk access needed for your engineering team.

Key Features

• Create Linear issues from Zendesk: Team, project, cycle, priority, labels, and assignee set at creation time
• Two-way comment sync: Linear comments appear in Zendesk; ticket comments post to Linear
• Cycle and project support: Assign issues to active sprints and projects directly from Zendesk
• Multiple issues per ticket: Link as many Linear issues as needed to one ticket
• Auto-tagging: Zendesk tickets are automatically tagged when linked or when issues are completed
• Role-based permissions: Control which agents can create or modify Linear issues
• Simple per-agent pricing: $4 per Zendesk agent, per month. Unlimited tickets and integrations. Free trial included.

Works with Linear.

Security

Git-Zen does not store your Zendesk or Linear data. Only configuration settings are held on Git-Zen servers. Authentication uses OAuth 2.0.

For more information, visit https://www.git-zen.com