Access Logs
Check an agent event log for the current ticket
1 reviews
Installs
2
Works with
Support
Developer
OAPPS
Please note
The Advanced Data Privacy and Protection add-on is required for this app to function.
Features
Obtain the Event Log for the watched ticket
Get data in the UI that is only accessible via API by default
Filter, sort, and search through the displayed log
What the app does
Check the event log to see what an agent or admin has accessed in the current ticket. The access log serves as your record of both read and write events for the ticket.
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Support
Please contact us if you have any issues or questions. You can report bugs and request new features on our Help Center
How to install
- Ensure you have purchased the Advanced Data Privacy and Protection add-on in Zendesk.
Install the app from the Zendesk marketplace.
Open any support ticket in your Zendesk account.
Locate our app named Access Logs in the ticket sidebar on the right side of your screen.
Find the event logs associated with the opened ticket in our app.
What people are saying
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