Zendesk Workforce Management
AI-driven WFM with forecasting, scheduling, real-time & historical reporting.
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Zendesk
Elevate operational performance with AI-powered Workforce Management
Streamline agent management with real-time and historical reporting on team capacity and performance, AI-powered workload forecasting, and automatic agent scheduling.
AI-powered Forecast: Machine learning algorithms optimize the number of agents needed, precisely when they are required, and which channels they should prioritize.
Automatic Scheduling: Automated schedule creation with specific support work your agents need to focus on throughout the day.
Real-time tracking: Gain visibility into real-time agent activity, identify emerging trends, and pinpoint adherence issues to make proactive decisions to pivot the team.
Historical reporting: Get a clear view of team performance, understand where to act, and determine how to push the team to meet the goals of the organization.
Start a 30-day free trial of Zendesk WFM now, or reach out to your account team to learn more!
How to install
How to install:
Option one:
- After getting started with Zendesk -
- Click here to add the Zendesk WFM 30-day free trial to your account.
- Click the button to start your free 30-day trial.
- Select “Go to Workforce Management” or access your WFM account via the product selector in Zendesk Support.
Option two:
Reach out to your Zendesk account team to start your free 30-day trial. We’ll answer your questions, show you a demo, and even help you start building reports & schedules.
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