Lincoln Cannon LLC

Lincoln Cannon LLC

Lincoln Cannon LLC builds AI assistants and knowledge integrations for organizations that need grounded, citeable answers and safe automation on top of the systems they already run.

What this integration does

Connect your Zendesk Help Center to Lincoln Cannon LLC AI assistants in two complementary ways:

• Knowledge sync — After an administrator authorizes read-only Help Center access, published articles are exported into your organization knowledge base so assistants can answer customer questions and cite the original help-center pages.
  
• Article management — When an administrator connects write-capable Help Center access for a specific assistant, that assistant can list, search, read, create, update, and archive Help Center articles (including updating a single article section) on your behalf.
  

Knowledge sync uses OAuth with read-only Help Center access. Article management uses a separate OAuth authorize for that assistant with the additional write permissions Zendesk requires.

Data disclosure

Depending on which connections you authorize, this integration may access Help Center categories, sections, permission groups, and article content (title, body, locale, and publication metadata).

• Knowledge sync stores published article content in your customer-scoped organization knowledge base so assistants can retrieve and cite it.
  
• Article management reads and writes Help Center article data only as needed to perform the actions an authorized assistant is asked to take.
  
• OAuth tokens are stored securely and scoped to your account connections. Administrators control connect and disconnect. We do not sell Help Center content or expose it to unauthorized parties.
  

Privacy policy: https://lincolncannon.co/privacy-policy.html