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Ticket Nibbler
Play a compact plant-eating arcade game in the ticket sidebar.
Funciona com
Support
Developer
LaPlante ManagementSobre este aplicativo
LaPlante Management specializes in Zendesk implementations, custom apps, integrations, and optimizations.
Ticket Nibbler is a compact ticket-sidebar break game. Guide a growing worm around the board, eat three-leaf plants, avoid the walls and the worm's own body, and try to beat your personal best. Agents can use arrow keys, WASD, or accessible on-screen controls. Admins can choose the game speed and decide whether completed scores are tracked on tickets.
Data disclosure
Ticket Nibbler does not send Zendesk data to LaPlante Management or any external server. The personal best score is stored locally in the agent's browser using local storage. If the Track scores on tickets setting is enabled, the app reads and appends game results only in the app-created, agent-only Worm Game Scores multiline ticket field on the current ticket. The field value is stored within the customer's own Zendesk account when an agent submits the ticket. When score tracking is disabled, the app does not read or update that field. The app does not read ticket comments, requester details, or other ticket fields.
Detalhes do aplicativo
Como instalar
- Install Ticket Nibbler from the Zendesk Marketplace.
- Select a Game speed:
relaxed,slow,normal, orfast. The default isslow. You may also enter a custom interval from 90 to 300 milliseconds; larger values move more slowly. - Enable Track scores on tickets if completed games should be added to the current ticket. Disable it if score history is not needed.
- Complete the installation. Zendesk creates an agent-only multiline ticket field named Worm Game Scores so score tracking can be enabled at any time.
- Open a ticket and expand Ticket Nibbler in the Apps panel.
When score tracking is enabled, each completed run is appended to the Worm Game Scores field. The agent must submit the ticket to save the field update. The browser-local personal best is independent of ticket score tracking.
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