Agent Status Automation by Playlist

Automatically set Zendesk agent statuses based on schedules, so agents don't have to remember to go Online when they start work.

Use standard or custom statuses and create multiple schedules on any Zendesk plan. No development work or implementation consultants required.

Features

• Automatically set agents Online based on their schedules

• Set standard or custom agent statuses at scheduled times

• Monitor every status update from the Activity dashboard

• Build weekly schedules with start and end statuses for each time block

• Set a default schedule and assign schedules individually or in bulk

• See each agent's next scheduled status update

• Create and manage multiple schedules on any Zendesk plan

• Add holidays and out-of-office dates to skip scheduled updates

• Import existing Zendesk schedules

• Prompt agents to go online when they return during a scheduled shift

• Get email alerts when a status update fails

Try it free

Start a 14-day free trial with code TRIALWOCC. No credit card required. Cancel anytime by uninstalling the app.

Get started

Requires Zendesk omnichannel routing. Setup takes just a few minutes: authorize the app, create or import a schedule, and assign it to agents. For a closer look before signing up, see the Quick Start Guide.

Data handling & privacy

Agent Status Automation accesses only the Zendesk data needed to manage agent status updates: agents and their roles, group memberships, agent status definitions, and, if you choose to import them, schedules and holidays.

Tickets and end-user data are never accessed.

For a full breakdown of what we access and why, see our Technical Information page and Privacy Policy.

Built by Playlist. Free for sandbox accounts.