Ringly AI

About Ringly

Ringly is the AI phone support app for Shopify brands. Seth, the AI agent, answers your store's phone 24/7. It looks up orders, tracks shipments and answers questions about products, shipping and returns, so most calls never reach your team.

What the Zendesk integration does

When Seth can't finish a call, or the caller asks for a person, it creates a ticket in Zendesk. Cancellation requests for your team become tickets too.

• The ticket opens under the caller's own email address, so they get your usual Zendesk confirmation and their reply lands in the same ticket.

• Your team sees a private note with a short summary, the full transcript and a link to the call, so nobody has to listen to the recording.

• Every ticket carries the tag sethaicall, so you can build a view for it or route it with your own triggers.
• Want a record of every call? Switch on a ticket for every call. Calls Seth resolved arrive as solved tickets with an internal note, so they never wait in your queue and the caller gets no email.

No extra Zendesk cost.

What you need

A Ringly account and a Zendesk account. Connecting takes a few clicks. No API token and no developer needed.

Zendesk data Ringly accesses, uses and stores

• Ringly connects through Zendesk OAuth and asks for three permissions: tickets:write, users:read and users:write.

• It uses them to create tickets and comments, and to look up the caller by email address or add them as a Zendesk user, so the ticket belongs to the right person.

• It can't read, change or reply to the tickets already in your Zendesk.

• Ringly stores your Zendesk subdomain and the OAuth tokens, and uses them only to create your tickets. Disconnect at any time from the Integrations tab in Ringly.

• The tickets hold what was said on the call: the caller's name, email address and phone number, the order number if there was one, a summary and the transcript.

Privacy policy: https://www.ringly.io/privacy-policy?utmsource=zendesk&utmmedium=partner&utm_campaign=app-store